Refund & Cancellation Policy

Last updated: 28 June 2026

EditionDesk is pre-launch, and founding members are funding the build before they can use the product. So we keep this simple and firmly in your favour.

The Founding Member Guarantee

You can get a 100% refund, no questions asked, at any of these times:

Any time before EditionDesk launches. Your card is charged once today (this covers your first month at launch), but if you change your mind at any point before the product is live, email us and we refund every cent.
Within 14 days after launch. Once EditionDesk ships, you still have a full 14-day window to try it and get a complete refund if it is not right for your studio.

After that 14-day post-launch window, our standard terms below apply.

How to request a refund

Email support@editiondesk.com from the address on your account and ask. You don’t need to explain why. We process approved refunds back to your original payment method via Stripe, normally within a few business days (your bank may take a little longer to show it).

Cancelling your subscription

You can cancel at any time to stop future charges — just email us and we will cancel your subscription. Cancelling stops the next payment; whether a payment already taken is refunded depends on the timing rules above and below.

After the founding guarantee period

Once more than 14 days have passed since launch, standard terms apply:

You can cancel any time and you will not be charged again.
Payments already made for a billing period that has started are non-refundable, except where a refund is required by law or where we agree otherwise in writing.
If we ever discontinue the Service, we will give reasonable notice and will not charge you for periods after it stops.

Your statutory rights

If you buy as a consumer in the EU, you have a statutory right to withdraw from a distance contract within 14 days. The founding guarantee above is more generous and applies in addition to — not instead of — your statutory rights. Nothing here limits the mandatory consumer-protection law of your country of residence.

Before you start a chargeback

Please email us first. Given how generous this policy is, a quick message to support@editiondesk.com is faster than a bank dispute and we will sort it out.

Questions

Anything unclear about refunds or cancellation? Email support@editiondesk.com. See also our Terms and Privacy Policy.